Windows 10

  1. Click Start.

  2. Type Add User.

  3. Select Add, edit, or remove other users.

  4. Click Add someone else to this PC.

  5. Follow the prompts to add a new user.

    Note: To add an account without an email address, select "I don't have this person's sign-in information" on the first prompt and "Add a user without a Microsoft account" on the next.

  6. Once the account is created, click it, then click Change account type.

  7. Select Administrator and click OK.

  8. Restart your computer.

  9. Log in to the new Administrator account and retest the application you were having problems with.

Advanced Troubleshooting (Non-Administrator Accounts)

Windows Secondary Logon allows administrators to log on with a non-administrator account to perform administrative tasks without logging off. The Secondary Logon service must be enabled for game to install and run on an account without administrator permissions.

  1. Press Windows Key + R.

  2. Type services.msc into the Run window.

  3. Click OK.

  4. In the Name column, locate and right-click Secondary Logon.

  5. Select Properties.

  6. Under the Startup Type dropdown menu, select Automatic.

  7. Click OK.

Some security programs may turn the secondary logon service off. If the service is disabled again after you've switched it to automatic, you must configure your security program to stop disabling the service. Contact your security program's manufacturer if you need assistance with configuring your security software.

Tried everything here?

If you have tried these steps and still require assistance, please contact us.

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