Troubleshooting Installation and Patching

If currently patching or undergoing maintenance there might be a known issue affecting all players. Follow our Discord, for information on any ongoing issues.

1. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.

2. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.

3. Update your drivers and operating system to resolve any compatibility issues.

4. Try creating a new administrator account to resolve permissions issues.

Advanced Troubleshooting

1. Disable any proxies that may interfere with the login module.

2. If you're using a VPN, try removing it.

3. Run a security scan to remove any viruses or malware infections.

4. Uninstalling and reinstalling the launcher may resolve rare start-up issues.

5. Uninstall and reinstall your game.

Tried everything here?

If you have tried these steps and still require assistance, please contact us.