Troubleshooting Installation and Patching

If currently patching or undergoing maintenance there might be a known issue affecting all players. Follow our Discord, for information on any ongoing issues.

  1. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.

  2. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.

  3. Update your drivers and operating system to resolve any compatibility issues.

  4. Try creating a new administrator account to resolve permissions issues.

Advanced Troubleshooting
  1. Disable any proxies that may interfere with the login module.

  2. If you're using a VPN, try removing it.

  3. Run a security scan to remove any viruses or malware infections.

  4. Uninstalling and reinstalling the launcher may resolve rare start-up issues.

Tried everything here?

If you have tried these steps and still require assistance, please contact us.

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