Running a Pathping

We will occasionally request a pathping to diagnose connection or latency issues. Follow the steps below to perform this test. If you need to track the path your connection takes to its destination, try running a traceroute.

This tool checks for packet loss between your computer and our servers. This may reveal connection problems that don't show up in other latency tests.

  1. Click Start.

  2. In the search field, type cmd.

  3. Right-click on CMD.exe and select Run as Administrator.

  4. Enter the command pathping xx > c:\pathping.txt

    Note: Replace the Xs with the appropriate IP address from the list below. Run this command once per IP address for your region.

  5. Allow several minutes for the test to complete. When you see a new line of text in the command prompt, the pathping is done. This creates a file on your C: drive called pathping.txt. Note: If you receive an error, you did not run the command prompt in Administrator Mode. Go back to step three and try again.

  6. Close the command window.





****Analyzing A Pathping

Before you contact us or post on our forums about connection or latency issues, please have the following information available. This information will help us diagnose issues outside our network.

  • Description of the problem.

  • Date and time the issue occured.

  • Your IP Address, ISP, and connection type.

  • A traceroute and pathping performed when the issue occurs.

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