Innadril SA
EN
EN
  • Welcome!
  • Payment
    • Common problems with payments
      • Credit Card Charged for Failed Order
      • Charged for the Same Order More Than Once
      • Solutions to Common Payment Issues
        • Unauthorized Charge
        • Strong Customer Authentication
      • Chargeback Repayment Options
      • What Is a CVV Code?
  • Game client and Launcher
    • Downloading files
    • Installing Innadril Launcher
      • Update
    • Trouble starting the game
      • My launcher does not update game and does not start the game/can't change language
      • File repair process has failed
  • Account and application
    • Creating a New Administrator Account
      • Windows 7
      • Windows 10
    • Received Password Reset Email But Didn't Request It
      • Cannot Log in After Password Reset
      • Running a Virus Scan
    • Troubleshooting Installation and Patching
      • Troubleshooting Security Applications
        • Security Software
      • Updating Your Drivers and Operating System
        • Video Card Drivers
        • Network Card Drivers
        • Sound Card Drivers
        • Motherboard Chipset Updates
        • Windows OS Updates
    • Scope of Technical Support
  • Disconnects
    • Optimizing Your Internet Connection
      • Bypassing the Router
      • Running a Traceroute
      • Running a Pathping
        • Analyzing A Pathping
      • Disabling Proxy Settings
  • Rules
    • Social Media rules of conduct
      • Can't Post on Forums
    • In-Game rules of conduct
    • User agreement
      • 1. Definitions
      • 2. Subject of the Agreement
      • 3. Terms for entry of the Agreement into a force
      • 4. Territory
      • 5. Rights and Obligations of the Parties
        • 5.1 User Rights
        • 5.2 User Obligations
        • 5.3 User does not have the right to:
        • 5.4 Single-Box Policy
        • 5.5 Operator Rights
        • 5.6 Operator Obligations
        • 5.7 Limitation of liability of the Operator
        • 5.8 The Operator does not guarantee:
        • 5.9 Account Penalty Policy
      • 6. Privacy and Security
      • 7. Additional Paid Services
      • 8. Refund Return Cancellation Policy
      • 9. Disclaimer of Warranties
      • 10. Additional Provisions
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  1. Account and application

Scope of Technical Support

AnteriorWindows OS UpdatesSiguienteOptimizing Your Internet Connection

Última actualización hace 2 años

Outside the Scope of Technical Support

Unsupported Requests
Who to Contact

In-depth BSOD or kernel panic troubleshooting

The system manufacturer

Hardware installation

A local computer technician

Overclocking

A local computer technician

Resolving heat issues

The system manufacturer

Major OS updates

Troubleshooting specific router settings or malfunctions

The router's manufacturer

Troubleshooting specific firewall or antivirus settings

The software manufacturer

Advanced service pack installation troubleshooting or BIOS updates

The system manufacturer

Performing a system restore or running third party defrag tools

The system manufacturer or a local computer technician

Recommending specific hardware replacement items to meet system requirements

The system manufacturer or a local computer technician

Windows