Scope of Technical Support
Outside the Scope of Technical Support
| Unsupported Requests | Who to Contact | |
|---|---|---|
In-depth BSOD or kernel panic troubleshooting | The system manufacturer | |
Hardware installation | A local computer technician | |
Overclocking | A local computer technician | |
Resolving heat issues | The system manufacturer | |
Major OS updates | ||
Troubleshooting specific router settings or malfunctions | The router's manufacturer | |
Troubleshooting specific firewall or antivirus settings | The software manufacturer | |
Advanced service pack installation troubleshooting or BIOS updates | The system manufacturer | |
Performing a system restore or running third party defrag tools | The system manufacturer or a local computer technician | |
Recommending specific hardware replacement items to meet system requirements | The system manufacturer or a local computer technician |
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